Elo Touch Solutions

Africa/Middle East Service


North AmericaLatin AmericaEuropeAsia/Pacific

The Elo Return and Repair Policy gives guidelines and procedures for returns and repairs.
Policies and procedures may vary by country.

First, a serial number is required to determine the warranty status.

Then you have two options:

  • You can contact the local repair centre directly in your country from the list below. They will give you the return authorization number and their procedure for the return and repair.

  • You can contact Elo online for an RMA (Return Material Authorization) for the main repair center in Germany which serves all of Europe, the Middle East, and Africa.
Israel Atar-El Technologies, Ltd.
North Lod 71294
Contact: Tech Support
Tel: +972 72 215-0140
Fax: +972 72 215-0141
E-mail: support@atar-el.com
Web: www.atar-el.com

ServPro Ltd.
Contact: Moshe Shalin
Tel: +972-3-5598555
Fax: +972-3-5598899
E-mail: EloHelp@srvpro.com
Web: www.srvpro.com/EN
Mauritius Contact head office to initiate processing:
Contact: Steven Baeyens
Tel: +27 (0)21 914 0819
Fax: +27 (0)21 914 5197
E-mail: rma@tactiletech.co.za
South Africa CEB Maintenance Africa(Pty) Ltd
Workshop Locations:
Cape Town
Johannesburg
Durban
Pretoria
Contact: Martin Diedericks
Tel: +27 (0)11 719 3093
Fax: +27 (0)11 444 0360
Mobile: +27 (0)79 292 4534
E-mail: martin@cebmain.co.za
E-mail: eunice@cebmain.co.za
United Arab Emirates


also serves:
Middle East
Trigon LLC
Dubai
Contact: Shibu Balan
Tel: 009714- 393 3486
Fax: 009714- 393 3489
E-mail: trigonac@emirates.net.ae or shibu@trigon-gulf.ae
Web: www.trigononline.com

For additional help, contact Elo: