Elo Touch Solutions

Africa/Middle East Service

North AmericaLatin AmericaEuropeAsia/Pacific

The Elo Return and Repair Policy gives guidelines and procedures for returns and repairs.
Policies and procedures may vary by country.

First, a serial number is required to determine the warranty status.

Then you have two options:

  • You can contact the local repair centre directly in your country from the list below. They will give you the return authorization number and their procedure for the return and repair.

  • You can contact Elo online for an RMA (Return Material Authorization) for the main repair center in Germany which serves all of Europe, the Middle East, and Africa.
Israel Atar-El Technologies, Ltd.
North Lod 71294
Contact: Tech Support
Tel: +972 72 215-0140
Fax: +972 72 215-0141
E-mail: support@atar-el.com
Web: www.atar-el.com
South Africa CEB Maintenance Africa(Pty) Ltd
Workshop Locations:
Cape Town
Contact: Martin Diedericks
Tel: +27 (0)11 719 3093
Fax: +27 (0)11 444 0360
Mobile: +27 (0)79 292 4534
E-mail: martin@cebmain.co.za
E-mail: eunice@cebmain.co.za
Egypt United Distribution
Heliopolis, Cairo
Contact: Ahmed Rostom
Tel: +20 2 26331782 / +20 2 26435085
E-mail: support@ud-eg.com
Web: ud-eg.com
United Arab Emirates

also serves:
Middle East
Trigon LLC
Contact: Shibu Balan
Tel: +971 4 2563354
Fax: +971 4 2382548
E-mail: trigonac@emirates.net.ae or shibu@trigon-gulf.ae
Web: www.trigononline.com

For additional help, contact Elo: