North America Service

Whitby, Canada

Sugar Land, Texas

Downers Grove, Illinois

Rochester, New York

Roseville, California

The Elo Return and Repair Policy explains guidelines and procedures for returns and repairs.

Did you purchase Advance Unit Replacement (AUR) or On-site Exchange Program (OEP) coverage for the product you will be returning? If so, apply for an on-line RMA to request replacement. Click on the following links for details on the AUR program or OEP.

Have you applied for an RMA on-line before? Please log in to your e-services account.

Is this your first request for an on-line RMA? Register here and choose the purple RMA truck for an Elo user ID and password.

A serial number is required to determine warranty status:

• How do I find my serial number?
• Look up warranty status by serial number
• Limited warranty

For additional help, contact Elo:

• E-mail: rmaservices@elotouch.com