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Process Engineer
Regular Full-Time
Service Department
Knoxville, TN, US
30+ days ago Requisition ID:1010 Apply

Job Title: Process Engineer      

Department:  Service   

Reports To: Director, Global Service Operations

Job Location:  Knoxville TN 

About Elo:

Elo Touch Solutions is a leading global supplier of touch-enabled technology, products and industry solutions with employees in 16 countries worldwide. The Elo portfolio encompasses the broadest selection of OEM touchscreen components, touch monitors, and all-in-one touch computers for the demanding requirements of diverse markets, including gaming machines, hospitality systems, industrial automation, interactive kiosks, medical devices, office equipment, point-of-sale (POS) terminals, retail displays, and transportation applications. Since Elo founders pioneered the touchscreen over 40 years ago, the Elo touch experience has consistently stood for quality, reliability and innovation.

Job Purpose & Responsibilities:

The Process Engineer will be the technical leader for Elo’s service, repair, and configuration center in the USA for electronic displays, computers and mounting mechanisms. This role will work closely on the floor with the assembly and warehouse technicians, QA, engineers located around the world, logistics managers, and even sales and product managers. The position will be an engineer, a leader, a customer advocate, and a team member. The engineer will build strategies, execute directives, and plan his/her workload.

  • Develop and document testing, troubleshooting and repair processes for Elo products to be used internally and externally by Elo and partners 
  • Establish and maintain systems for control of processes and documents  
  • Perform training of processes to wide variety of users including technicians, customers and partners 
  • Evaluate and improve existing processes and workflows 
  • Work cross functionally to capture requirements for new processes 
  • Conduct risk assessments; assess compliance to safety and quality standards
  • Create, review and markup test plans, rework documents, & manufacturing instructions and process documents
  • Evaluate new product designs (NPD) for serviceability and document evaluation to provide feedback & document markups
  • Review and provide technical guidance on/or as relates to Engineering change requests and their impact on customers, inventory, service centers, & rework/remediation plans
  • Contribute to product service strategies (parts, assemblies and software) by providing expert analysis of use ability, serviceability, & reliability of current and new products
  • Detailed documentation and reporting of work activities
  • Maintain a compliant work environment by following all ISO, EH&S, 5s and/or other standards/codes as they apply

Ideal Background:

  • Manufacturing production line, repair and service work  experience
  • Advanced experience with Microsoft Office applications
  • Knowledge, understanding, and experience with Quality Management Systems 
  • Previous experience working with ERP systems (SAP)
  • Expert in writing work instructions and technical writing


  • Bachelor’s degree in Mechanical or Electrical Engineering  and 5+ years of experience OR equivalent work experience in related field

Specific Professional Skills/Competencies:

  • Experience in analyzing and troubleshooting of electro-mechanical systems, software (i.e. Windows, Linux, Android) and hardware (computer, monitor, display)
  • Experience in designing and documenting technical processes and procedures 
  • Ability to take ambiguous needs and frame into something tangible for the business 
  • Ability to communicate complex processes and procedures to end users of varying levels of technical competency 
  • Adaptability and ability to work under pressure – time management
  • Experience and understanding with Quality Management Systems (QMS)
  • PLM Systems and concepts around product lifecycle management 
  • Microsoft Office – Outlook, Excel, Word, Teams, SalesForce 
  • ERP Systems – SAP
  • Familiarity with 5s methodology
  • Extreme attention to detail
  • Organized – ability to multi-task and prioritize effectively
  • Effective problem-solving abilities – for technical issues

 Physical Demands:

  • Ability to lift up to OSHA single person lift requirements
  • Ability to sit, stand, bend or walk for prolonged periods of time
  • Ability to travel domestically and internationally

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