Worldwide Service: Europe
Other regions: USA/Canada • Mexico/Latin America • Africa/Middle East • Asia/Pacific
The Elo Return and Repair Policy explains guidelines and procedures for returns and repairs.
Warranty Status
- How do I find my serial number?
- Look up warranty status by serial number
- Limited warranty
A serial number is required to determine warranty status:
Service Options
— All large format interactive digital signage "IDS" displays (from 32" to 70") are subject to ISP in case of defect. If you have an IDS unit and for all countries listed below except Russia: IDS Swap Program (ISP)
— You can contact Elo for a Return Material Authorization "RMA" through the main repair center in Germany which serves all of Europe, the Middle East, and Africa at:
+32 (0)16 70 45 40 or by email at EuropeRMA@EloTouch.com
— You can contact the local repair centre directly in your country from the list below. They will give you the return authorization number and their procedure for the return and repair.
Country/Region
Contact Information
Germany
Main Repair Center
Serves all Europe,
Middle East &
Africa
Have you applied for an RMA on-line before? Please log in to your e-services account.
Is this your first request for an on-line RMA? Register here and choose First Time Use Login.
RMA Request Guidance
Tel: +32 (0)16 70 45 40
E-mail: EuropeRMA@EloTouch.com
Russia
TouchInformBureau LLC
125252, Moscow,
Contact: Igor Mukhin
Tel: +7 495 926-57-42
E-mail: support@touch.ru
Web: touch.ru
Turkey
Noya Bilgisayar Sistemleri Ltd. Sti.
Kagithane 34408 Istanbul
Contact: Caner Gurlu
Tel :+90-212 294 24 03
Fax: +90-212 294 06 88
E-Mail: destek@noyabilgisayar.com
Web: noyabilgisayar.com
For additional help
Please contact Elo:
Phone: + 32 16 704 540
E-mail: EuropeRMA@elotouch.com