Worldwide Service: Europe
Other regions: USA/Canada • Mexico/Latin America • Africa/Middle East • Asia/Pacific
The Elo Return and Repair Policy explains guidelines and procedures for returns and repairs.
Warranty Status
- How do I find my serial number?
- Look up warranty status by serial number
- Limited warranty
A serial number is required to determine warranty status:
Service Options
— All large format interactive digital signage "IDS" displays (from 32" to 70") are subject to ISP in case of defect. If you have an IDS unit and for all countries listed below except Russia: IDS Swap Program (ISP)
— You can contact Elo for a Return Material Authorization "RMA" through the main repair center in Germany which serves all of Europe, the Middle East, and Africa at:
+32 (0)16 70 45 40 or by email at EuropeRMA@EloTouch.com
— You can contact the local repair centre directly in your country from the list below. They will give you the return authorization number and their procedure for the return and repair.
Country/Region
Contact Information
Austria
Rekirsch Elektronik
A-1220 Wien
Contact: Walter Konrath
Tel: +43 (1) 259 72 70-45
Fax: +43 (1) 259 72 75
E-mail: info@rekirsch.at
Web: rekirsch.at
Bulgaria
Tech Vision Ltd
1592 Sofia
Contact: Tosho Dimov
Tel: +359 2 97 999 35
Fax: +359 2 97 98 448
E-mail: sales@techvision-bg.com
Web: techvision-bg.com
Croatia
also serves:
Bosnia Herzegovina
Montenegro
MR servis d.o.o.
carry-in service possible:
Dugoselska cesta 5
10 370 Rugvica
carry-in only:
Radnička cesta 1A
10 000 Zagreb
carry-in only:
141. brigade 1B, (Mejaši)
21 000 Split
Tel: +385 1 640 1111
Fax: +385 1 3654 982
E-mail: info@mrservis.hr
Web: mrservis.hr
Czech Republic
also serves: Slovakia
Penta CZ s.r.o.
386 01 Strakonice
Czech Republic
Contact: Pavel Capek
Tel: +420 383 369 147
E-mail: reklamace@penta.cz
Web: penta.cz
Finland
Dosmar Oy
Kylvöpolku 6
00680 Helsinki
Finland
Contact: Jukka Vauhkonen
Tel: +358-9-8870 230
Fax: +358-9-8870 2337
E-mail: jukka.vauhkonen@dosmar.fi
Web: dosmar.fi
Germany
Main Repair Center
Serves all Europe,
Middle East &
Africa
Have you applied for an RMA on-line before? Please log in to your e-services account.
Is this your first request for an on-line RMA? Register here and choose First Time Use Login.
Tel: +32 (0)16 70 45 40
E-mail: EuropeRMA@EloTouch.com
Greece
Athens Microcomputer S.A.
15235 Athens/Vrilissia
Contact: George Ntatsios
Tel: +30 210 6133000
Fax: +30 210 6133301
E-mail: support@amy.gr
Web: amy.gr
Hungary
HUMANsoft Ltd.
Montevideo St. 8.
H-1037 Budapest
Hungary
Contact: Helpdesk
Tel: +36 1 270 7660
E-mail: EloService@humansoft.hu
Web: humansoft.hu
Italy
Neware Srl
20043 Arcore (MI)
Contact: Walter Cazzaniga
Tel: +39 039 61 80 299
Fax: +39 039 61 80 292
E-mail: walter.cazzaniga@neware.it
Web: neware.it
Poland
Posnet Polska S.A.
02-281 Warszawa
Contact: Mariusz Szylkiewicz
Tel: +48 22 868 68 88 ext. 257
Fax: +48 22 868 68 89
E-mail: rma@posnet.com
Web: posnet.com.pl
Romania
MB Distribution
Blvd. Barbu Vacarescu 162
Bucharest
Contact: Valeriu Ghita
Tel: +40 21 230 53 84
Tel: +40 21 231 79 88/89/90/92 ext. 116
E-mail: service@mbd.ro
Web: mbd.ro
Russia
TouchSystems
125252, Moscow,
Contact: Igor Mukhin
Tel: +7 495 926-57-42
E-mail: support@touch.ru
Web: touch.ru
Serbia
SAMPRO Samardzic & son d.o.o.
Njegoševa 19, Zemun
11080 Belgrade
Serbia
Contact: Bojan Vuković
Tel: +381 11 307-5060
E-mail: bojan.vukovic@sampro.rs
Web: sampro.rs
Slovenia
Zelinka d.o.o.
Stožice 100a
1000 Ljubljana
Slovenia
Contact: Jurij Zelinka
Tel: +386 1 565 36 40
E-mail: servis@zelinka.si
Web: zelinka.si
Spain
also serves:
Portugal
Sermicro
Madrid
C/Franklin 30
Polígono Industrial San Marcos
28903 - Getafe - Madrid
Tel: +34 917448600 ext. 2624 or ext. 2630
Web: sermicro.com
Barcelona
C/ Agricultura 89-95
CP 08019 - Barcelona
Tel: +34 934478500
Sevilla
C/ A Nave 2
11 Poligono industrial Pineda
Ctra Nacional IV Kim 547,200
CP - 41012 - Sevilla
Tel: +34 954680353
Las Palmas - Canary Islands
C/ Sau Paulo Prolongación Nave 6
Poligono industrial El Sebadal
CP - 35008 - Las Palmas
Tel: +34 928467545
Portugal
Alameda António Séirgio Nº7
1º Andar Sala D1
A/C José Alberto Pinho
2795-023 LINDA A VELHA
Tel: +351 219578950
Sweden
Visma EssCom AB
Gårdsfogdevägen 5
168 67 Bromma
Sweden
Tel: +46 10 14 116 00
E-mail: eloservice@visma.com
Switzerland
Inputech AG
8196 Wil/Zürich
Tel: +41 44 879 20 20
Fax: +41 44 879 20 22
E-mail: info@inputech.ch
Web: inputech.ch
Turkey
Noya Bilgisayar Sistemleri Ltd. Sti.
Kagithane 34408 Istanbul
Contact: Caner Gurlu
Tel :+90-212 294 24 03
Fax: +90-212 294 06 88
E-Mail: destek@noyabilgisayar.com
Web: noyabilgisayar.com
For additional help
Please contact Elo:
Phone: + 32 16 704 540
E-mail: EuropeRMA@elotouch.com