Worldwide Service: US & Canada

The Elo Return and Repair Policy explains guidelines and procedures for returns and repairs.

Did you purchase Advance Unit Replacement (AUR) or On-site Exchange Program (OEP) coverage for the product you will be returning? If so, apply for an on-line Return Merchandise Authorization "RMA" to request replacement. Click on the following links for details on the Advance Unit Replacement program "AUR" or On-Site Exchange Program "OEP".

Have you applied for an RMA on-line before? Please log in to your e-services account.

Is this your first request for an on-line RMA? Register here and choose First Time Use Login.

Warranty Status

Still need assistance, contact Elo at 800-557-1458 or by email at