Accidental Damage Protection
Get some peace of mind with Elo's optional Accidental Damage Protection (ADP) coverage available for qualifying Elo devices. With EloCare ADP, your device is covered against unintentional damage such as dropping the device, impact to the device or contact with food or spilled liquid.1 And Elo makes submitting a claim easy without any hidden fees or deductibles. In the event that accidental damage occurs, simply submit a Return Material Authorization (RMA) request through Elo’s online portal and select Accidental Damage.
Please note, devices covered by standard or extended warranties will be repaired and returned within 14 days.2 Enhance your ADP warranty with Advance Unit Replacement (AUR) coverage offering expedited lead times on RMAs providing next business day delivery.3
Easy EnrollmentPurchase with device or within one year of the standard warranty expiration
Simple to UseSubmit a claim online and track the process
Enhanced CoverageProtect your device from unintentional damage that is not covered by the standard warranty
Reduce Unplanned ExpensesAvoid expensive out-of-warranty fees that incur when your device is not protected
|Product Type||Product Line||Warranty Coverage|
3YR warranty coverage + ADP - E672040
5YR warranty coverage + ADP - E672239
3YR warranty coverage + ADP + OS Care - E893726
5YR warranty coverage + ADP + OS Care - E893926
How It Works
Request RMARequest an ADP claim by specifying “Accidental Damage” as the reason for return when submitting a Returned Material Authorization (RMA).
RMA IssuedOnce the request is verified, an RMA number is issued along with instructions for next steps.
Device Replaced or RepairedFor devices covered by AUR3, replacements will arrive next business day4. For devices not covered by AUR, devices will be repaired and returned within 14 business days upon receipt.