Accidental Damage Protection
Get some peace of mind with Elo's optional Accidental Damage Protection (ADP) coverage available for qualifying Elo devices. With EloCare ADP, your device is covered against unintentional damage such as dropping the device, impact to the device or contact with food or spilled liquid.1 And Elo makes submitting a claim easy without any hidden fees or deductibles. In the event that accidental damage occurs, simply submit a Return Material Authorization (RMA) request through Elo’s online portal.
Please note, devices covered by standard or extended warranties will be repaired and returned within 14 days.2 Enhance your ADP warranty with Advance Unit Replacement (AUR) coverage offering expedited lead times on RMAs providing next business day delivery.3
Program Benefits
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Easy EnrollmentPurchase with device or within one year of the standard warranty expiration -
Simple to UseSubmit a claim online and track the process -
Enhanced CoverageProtect your device from unintentional damage that is not covered by the standard warranty -
Reduce Unplanned ExpensesAvoid expensive out-of-warranty fees that incur when your device is not protected
Qualifying Products
| Product Type | Product Line | Warranty Coverage |
|---|---|---|
| Mobile Computers* | M50, M60 |
3YR warranty coverage + ADP - Elo P/N: E672040 5YR warranty coverage + ADP - Elo P/N: E672239 1YR Warranty Coverage + AUR + ADP - Elo P/N: E894512 3YR Warranty Coverage + AUR + ADP - Elo P/N: E672440 5YR Warranty Coverage + AUR + ADP - Elo P/N: E672646 |
| All-in-One Devices | I-Series 4 for Android, Elo Pay 7" |
3YR Warranty Coverage + ADP - Elo P/N: E130329 4YR Warranty Coverage + ADP - Elo P/N: E130530 5YR Warranty Coverage + ADP - Elo P/N: E130719 2YR Warranty Coverage + AUR + ADP - Elo P/N: E131490 3YR Warranty Coverage + AUR + ADP - Elo P/N: E131674 4YR Warranty Coverage + AUR + ADP - Elo P/N: E131859 5YR Warranty Coverage + AUR + ADP - Elo P/N: E132053 |
How It Works
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Request RMARequest an ADP claim by specifying “Accidental Damage” as the reason for return when submitting a Returned Material Authorization (RMA). -
RMA IssuedOnce the request is verified, an RMA number is issued along with instructions for next steps. -
Device Replaced or RepairedFor devices covered by AUR3, replacements will arrive next business day4. For devices not covered by AUR, devices will be repaired and returned within 14 business days upon receipt.