Advance Unit Replacement
Get peace of mind with Elo's optional Advance Unit Replacement warranty. In the event your device requires service, all you have to do is submit a Return Material Authorization (RMA) request through Elo's online portal. If phone support doesn’t resolve the issue, we will ship you a replacement unit next business day.
Program Benefits
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Easy EnrollmentPurchase with equipment or within one year -
Simple to UseSubmit a claim online and track the process -
Minimize DowntimeIf the problem is not resolved over the phone, a replacement unit is shipped within one business day -
Reduce HasselShipping costs for replacement units are covered by Elo
Qualifying Products & Offerings
| Product Type | Product Line | AUR Coverage Offerings |
|---|---|---|
| Interactive Digital Signage (IDS)1 | 32"-65" Large Format Signage and Open Frames |
4YR Warranty Coverage + AUR - Elo P/N: E740135 5YR Warranty Coverage + AUR - Elo P/N: E740330 |
| All-in-One Devices | I-Series Windows, PayPoint®, EloPOS™ |
3YR Warranty Coverage + AUR - Elo P/N: E820186 4YR Warranty Coverage + AUR - Elo P/N: E820388 5YR Warranty Coverage + AUR - Elo P/N: E820582 |
| I-Series Android |
2YR Warranty Coverage + AUR - Elo P/N: E819985 3YR Warranty Coverage + AUR - Elo P/N: E820186 4YR Warranty Coverage + AUR - Elo P/N: E820388 5YR Warranty Coverage + AUR - Elo P/N: E820582 2YR Warranty Coverage + AUR + ADP - Elo P/N: E131490 3YR Warranty Coverage + AUR + ADP - Elo P/N:E131674 4YR Warranty Coverage + AUR + ADP - Elo P/N:E131859 5YR Warranty Coverage + AUR + ADP - Elo P/N:E132053 2YR Warranty Coverage + AUR + ADP + OS 360 - Elo P/N: E132245 3YR Warranty Coverage + AUR + ADP + OS 360 - Elo P/N:E132432 4YR Warranty Coverage + AUR + ADP + OS 360 - Elo P/N:E132627 5YR Warranty Coverage + AUR + ADP + OS 360 - Elo P/N:E132811 |
|
| Touchscreen Monitors | Monitors & Small Format Open Frame |
3YR Warranty Coverage + AUR - Elo P/N: E898648 4YR Warranty Coverage + AUR - Elo P/N: E894921 5YR Warranty Coverage + AUR - Elo P/N: E895125 |
| Computers | Elo Computer Module (ECM) |
3YR Warranty Coverage + AUR - Elo P/N: E896699 4YR Warranty Coverage + AUR - Elo P/N: E896903 5YR Warranty Coverage + AUR - Elo P/N: E897104 |
| Elo Backpack® |
2YR Warranty Coverage + AUR - Elo P/N: E896513 3YR Warranty Coverage + AUR - Elo P/N: E896699 4YR Warranty Coverage + AUR - Elo P/N: E896903 5YR Warranty Coverage + AUR - Elo P/N: E897104 |
|
| Mobile Computers | M50, M60 |
1YR Warranty Coverage + AUR + ADP - E894512 3YR Warranty Coverage + AUR + ADP - E672440 5YR Warranty Coverage + AUR + ADP - E672646 3YR Warranty Coverage + AUR + ADP + OS 360 - E894122 5YR Warranty Coverage + AUR + ADP + OS 360 - E894322 |
How AUR Works
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Request RMARequest an AUR replacement by submitting a Returned Material Authorization (RMA). -
Replacement Unit ShippedOnce the request is verified and an RMA number is issued, a replacement unit is shipped2 along with return instructions. -
Return Defective UnitFollow the instructions to return the defective unit back to Elo within 15 business days.3
Large Format Signage and Large Format Open Frame replacement units do not include expedited shipping.3 If the defective unit is not returned within 15 business days, customer is charged for the cost of the replacement unit.