EloCare℠
Advance Unit Replacement

Advance Unit Replacement

Advance Unit Replacement

Get peace of mind with Elo's optional Advance Unit Replacement warranty. In the event your device requires service, all you have to do is submit a Return Material Authorization (RMA) request through Elo's online portal. If phone support doesn’t resolve the issue, we will ship you a replacement unit next business day.

Program Benefits

  • Easy Enrollment
    Easy Enrollment
    Purchase with equipment or within one year
  • Simple to Use
    Simple to Use
    Submit a claim online and track the process
  • Minimize Downtime
    Minimize Downtime
    If the problem is not resolved over the phone, a replacement unit is shipped within one business day
  • Reduce Hassel
    Reduce Hassel
    Shipping costs for replacement units are covered by Elo

Qualifying Products & Offerings

Product Type Product Line AUR Coverage Offerings
Interactive Digital Signage (IDS)1 32"-70" Large Format Signage and Open Frames

4YR Warranty Coverage + AUR - Elo P/N: E740135

5YR Warranty Coverage + AUR - Elo P/N: E740330

All-in-One Devices I-Series Windows, X-Series, E-Series, PayPoint®, EloPOS™

3YR Warranty Coverage + AUR - Elo P/N: E820186

4YR Warranty Coverage + AUR - Elo P/N: E820388

5YR Warranty Coverage + AUR - Elo P/N: E820582

I-Series Android

2YR Warranty Coverage + AUR - Elo P/N: E819985

3YR Warranty Coverage + AUR - Elo P/N: E820186

4YR Warranty Coverage + AUR - Elo P/N: E820388

5YR Warranty Coverage + AUR - Elo P/N: E820582

Touchscreen Monitors Monitors & Small Format Open Frame

3YR Warranty Coverage + AUR - Elo P/N: E898648

4YR Warranty Coverage + AUR - Elo P/N: E894921

5YR Warranty Coverage + AUR - Elo P/N: E895125

Computers Elo Computer Module (ECM)

3YR Warranty Coverage + AUR - Elo P/N: E896699

4YR Warranty Coverage + AUR - Elo P/N: E896903

5YR Warranty Coverage + AUR - Elo P/N: E897104

Elo Backpack®

2YR Warranty Coverage + AUR - Elo P/N: E896513

3YR Warranty Coverage + AUR - Elo P/N: E896699

4YR Warranty Coverage + AUR - Elo P/N: E896903

5YR Warranty Coverage + AUR - Elo P/N: E897104

1 Advance Unit Replacement (AUR) is complimentary for Large Format Signage in the Continental US - Canada - Austria - Belgium - Bulgaria - Croatia - Czech Republic - Denmark - Finland - France - Germany - Greece - Hungary - Italy - Ireland - Luxembourg - The Netherlands - Norway - Poland - Portugal - Slovenia - Slovakia - Spain - Sweden - Switzerland and the UK as part of the standard three-year warranty. Additional AUR services may be purchased for Large Format Signage and Large Format Open Frame products within these regions. Conditions of the standard IDS warranty applies.

How AUR Works

  • Request RMA
    Request RMA
    Request an AUR replacement by submitting a Returned Material Authorization (RMA).
  • Replacement Unit Shipped
    Replacement Unit Shipped
    Once the request is verified and an RMA number is issued, a replacement unit is shipped2 along with return instructions.
  • Return Defective Unit
    Return Defective Unit
    Follow the instructions to return the defective unit back to Elo within 15 business days.3
2 If Elo receives the replacement request before 12 PM PST on a business day, the replacement unit will ship same day. If the request is received after 12 PM PST, the replacement unit will ship the following business day.
Large Format Signage and Large Format Open Frame replacement units do not include expedited shipping.3 If the defective unit is not returned within 15 business days, customer is charged for the cost of the replacement unit.

Purchasing Advance Unit Replacement

Advance Unit Replacement coverage is available wherever Elo devices are sold in the United States. Select coverage is available in other countries. Please contact your Elo Sales Representative for more information.

Get Started with Elo Today.