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EloCare℠
On-Site Exchange

On-Site Exchange

On-Site Exchange

Elo offers an optional On-Site Exchange warranty to cover you in the event your device requires service. All you have to do is submit a Return Material Authorization (RMA) request through Elo's online portal and we handle the rest. Our technicians will come out to your location, replace the defective unit and schedule its pick-up and removal to get you up and running in no time.

Program Benefits

  • Coverage You Can Count On
    Coverage You Can Count On
    Elo will service devices on-site.
  • Simple to Use
    Simple to Use
    Submit a claim online to initiate and track the On-Site Exchange process.
  • Minimize Downtime
    Minimize Downtime
    Technicians are dispatched at an agreed upon time to deliver and install a replacement unit, as well as prepare the unit for return shipment.
  • Reduce Hassel
    Reduce Hassel
    All shipping costs are covered by Elo.

Qualifying Products & Offerings

Product Type Product Line OSE Coverage offerings
Interactive Digital Signage (IDS)1
(MOQs apply)		 32-65" Large Format Signage

3YR Warranty Coverage + OSE - Elo P/N: E740527

4YR Warranty Coverage + OSE - Elo P/N: E740728

5YR Warranty Coverage + OSE - Elo P/N: E740918
All-in-One Devices
(MOQs apply)		 I-Series Windows, PayPoint®,
EloPOS™

3YR Warranty Coverage + OSE - Elo P/N: E820977

4YR Warranty Coverage + OSE - Elo P/N: E821176

5YR Warranty Coverage + OSE - Elo P/N: E821362
I-Series Android

2YR Warranty Coverage + OSE - Elo P/N: E820772

3YR Warranty Coverage + OSE - Elo P/N: E820977

4YR Warranty Coverage + OSE - Elo P/N: E821176

5YR Warranty Coverage + OSE - Elo P/N: E821362
Touchscreen Monitors
(MOQs apply)		 LCD Monitors

3YR Warranty Coverage + OSE - Elo P/N: E895329

4YR Warranty Coverage + OSE - Elo P/N: E895514

5YR Warranty Coverage + OSE - Elo P/N: E895717
Computers
(MOQs apply)		 Elo Computer Module (ECM)

3YR Warranty Coverage + OSE - Elo P/N: E897479

4YR Warranty Coverage + OSE - Elo P/N: E897662

5YR Warranty Coverage + OSE - Elo P/N: E897863
Elo Backpack®

2YR Warranty Coverage + OSE - Elo P/N: E897287

3YR Warranty Coverage + OSE - Elo P/N: E897479

4YR Warranty Coverage + OSE - Elo P/N: E897662

5YR Warranty Coverage + OSE - Elo P/N: E897863
1 On-Site Exchange coverage may be purchased for Large Format Signage within the Continental US. Conditions of the standard IDS warranty applies.

How OSE Works

  • Request RMA
    Request RMA
    Request an OSE replacement by submitting a Returned Material Authorization (RMA).
  • RMA Reviewed
    RMA Reviewed
    Once the request is verified and an RMA number is issued, an Elo representative contacts the customer to arrange the date and time for the exchange.
  • Service Scheduled
    Service Scheduled
    Elo dispatches a technician to the customer site at the agreed upon time.
  • Unit Replaced
    Unit Replaced
    The technician replaces the defective unit and prepares the unit for return shipment.
Service & Repair Portal

Purchasing On-Site Exchange

On-Site Exchange coverage for Large Format Signage is available for purchase wherever Elo Devices are sold. Coverage for other products may be available by request. Please contact your Elo Sales Representative for more information.
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