
On-Site Exchange
Elo offers an optional On-Site Exchange warranty to cover you in the event your device requires service. All you have to do is submit a Return Material Authorization (RMA) request through Elo's online portal and we handle the rest. Our technicians will come out to your location, replace the defective unit and schedule its pick-up and removal to get you up and running in no time.
Program Benefits
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Coverage You Can Count OnElo will service devices on-site.
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Simple to UseSubmit a claim online to initiate and track the On-Site Exchange process.
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Minimize DowntimeTechnicians are dispatched at an agreed upon time to deliver and install a replacement unit, as well as prepare the unit for return shipment.
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Reduce HasselAll shipping costs are covered by Elo.
Qualifying Products & Offerings
Product Type | Product Line | OSE Coverage offerings |
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Interactive Digital Signage (IDS)1 (MOQs apply) |
32-65" Large Format Signage |
3YR Warranty Coverage + OSE - Elo P/N: E740527 4YR Warranty Coverage + OSE - Elo P/N: E740728 5YR Warranty Coverage + OSE - Elo P/N: E740918 |
All-in-One Devices (MOQs apply) |
I-Series Windows, PayPoint®, EloPOS™ |
3YR Warranty Coverage + OSE - Elo P/N: E820977 4YR Warranty Coverage + OSE - Elo P/N: E821176 5YR Warranty Coverage + OSE - Elo P/N: E821362 |
I-Series Android |
2YR Warranty Coverage + OSE - Elo P/N: E820772 3YR Warranty Coverage + OSE - Elo P/N: E820977 4YR Warranty Coverage + OSE - Elo P/N: E821176 5YR Warranty Coverage + OSE - Elo P/N: E821362 |
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Touchscreen Monitors (MOQs apply) |
LCD Monitors |
3YR Warranty Coverage + OSE - Elo P/N: E895329 4YR Warranty Coverage + OSE - Elo P/N: E895514 5YR Warranty Coverage + OSE - Elo P/N: E895717 |
Computers (MOQs apply) |
Elo Computer Module (ECM) |
3YR Warranty Coverage + OSE - Elo P/N: E897479 4YR Warranty Coverage + OSE - Elo P/N: E897662 5YR Warranty Coverage + OSE - Elo P/N: E897863 |
Elo Backpack® |
2YR Warranty Coverage + OSE - Elo P/N: E897287 3YR Warranty Coverage + OSE - Elo P/N: E897479 4YR Warranty Coverage + OSE - Elo P/N: E897662 5YR Warranty Coverage + OSE - Elo P/N: E897863 |
How OSE Works
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Request RMARequest an OSE replacement by submitting a Returned Material Authorization (RMA).
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RMA ReviewedOnce the request is verified and an RMA number is issued, an Elo representative contacts the customer to arrange the date and time for the exchange.
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Service ScheduledElo dispatches a technician to the customer site at the agreed upon time.
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Unit ReplacedThe technician replaces the defective unit and prepares the unit for return shipment.